In addition, it asked workers to agree to the sharing of data and images relating to any children they have under the age of 18 who may be picked up by video and audio monitoring tools, give biometric data, including fingerprints, and even take polygraph tests.Īccording to The Guardian, Teleperformance's software scans for video breaches of work rules and sends this to managers. It also included the requirement for consent to be monitored using AI-powered video analysis tools that can identify restricted objects around the workspace, such as cellphones. The contract asked workers to agree to video cameras being installed in their home or on their computers, angled toward their workspace, to record and monitor them in real-time. I don't want to have a camera in my bedroom. The contract allows constant monitoring of what we are doing, but also our family. One worker based in Bogota, who works on the Apple account, told NBC News: Workers used to support Apple's call centers around the world have complained about plans to install cameras to monitor them when working from home, NBC News reports.Įmployees of Teleperformance in Colombia, a major call center company used by Apple, have raised concerns about lengthy new contracts that allow them to be monitored by AI-powered cameras installed in their homes, voice analytics, and storage of data about workers' family members, including children.
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